Online Store's Policy:

Please read prior to purchasing.

Store Policies:
Service 
We will do our utmost to ensure that you are provided with the widest possible selection of equipment and materials, every day of the year. We also strive to send this merchandise to you in the quickest possible fashion. All in-stock merchandise will be shipped within 24 hours of receipt of your order.

Back Orders 
We try to maintain a complete inventory of all items listed online. If a situation arises where we are unable to complete your entire order, you will be notified to discuss the status of your order. If, at that time, you wish to cancel your remaining order, a refund will be issued on pre-paid orders. On credit card sales, your card will not be charged until the merchandise is ready to ship. Special orders will be charged at the time the order is placed.

All back orders are given priority when new merchandise arrives at our shop, so your wait should be a short one. No back orders will be held longer than 30 days.
Our Guarantee 
We personally guarantee that every item on our website will meet with your full satisfaction. If, for any reason, you are not fully satisfied, return the item in original condition, within seven days of receipt and a full refund will be issued. Please enclose a note with the reason for the return.

Defective Merchandise 
Most manufacturers will not allow us to enforce their warranty programs. All defective merchandise must be returned to the manufacturer for their inspection. We can only serve as the shipping agent in these matters.

Inquiries 
Whether it pertains to tackle, hackle or travel, we have a full staff of professionals to give you the best possible service and answer any questions you may have. For information, call (253) 224-6074.

Repairs 
As with our defective merchandise policy, we can only serve as the shipping agent where repairs are concerned. We cannot determine fault, enforce warranties or control the timeliness of repairs. Payment must accompany all repairs.

Ordering Information 
Phone Orders 
For phone orders, please call  (253) 224-6074. Please have your order and charge card information ready when you call. Orders will be shipped withing 48 hours upon credit card approval.

Internet Orders (www.FlyRoddersHeaven.net) 
Order from our secure online catalog. There are several ways to process your order. A secure online transaction is the fastest method and requires the use of a major credit card or Paypal. Or, your order can be purchased by personal check or money order. Shipments will be delayed until check is cleared.

Payment Methods 
Charge your order to American Express, Visa, MasterCard or Discover. Please provide account number and expiration date. Bank drafts, money orders, personal checks and cash are also acceptable forms of payment. We cannot, however, be held responsible for cash payments sent by mail. Any original gift certificates, vouchers, and coupons you have must accompany your order to receive credit. Faxed copies are not accepted. 

Sorry, no open accounts, no billing, no C.O.D.s.

Shipping Information 
Orders are automatically shipped via USPS. Any orders over 13 ounces will be shipped Priority mail. Any orders of $100 or more is subject to shipping insurance.

Foreign Orders 
All foreign orders will be shipped via Federal Express or USPS depending on size and value of shipment, Actual shipping charges are charged accordingly. To meet export requirements, additional time may be needed to prepare these orders. No quotes will be given on shipping rates to locations outside the U.S.

All foreign orders require a phone number.

Orders shipped outside the U.S. containing animal products such as feathers, hairs, furs, skins, etc. will automatically incur a $49.00 health certificate fee. All foreign governments require this certificate for animal products entering their countries. Not all animal products are able to be shipped outside of the United States.

Note: Flies, Leaders, tippets, book, video (DVD's) and software sales are final with the exception of defective merchandise.